User Terms & Conditions
By using Alive with Flavour you accept these terms
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use Alive with Flavour, please check these terms to ensure you understand the terms that apply at that time.
There is no charge for cancellation within four weeks of a booked event.
Within four weeks of a booked event, there is a 50% cancellation fee due.
Within one week of a booked event we do not offer any refund.
Why we need your data
We need to know your basic personal data in order to provide you with on-going member services and provide relevant information to our members.
We will only collect personal data from you that we need in order to provide and oversee this service to you.
What we do with your data
All the personal data we process is processed by our staff based in the UK. However for the purposes of Accounting, IT hosting and maintenance this information could be located on servers within and outside the European Economic Area (EEA).
No third parties will have access to your personal data unless the law allows them to do so.
We do not share your data with third party suppliers unless there is a requirement to do so to carry out member services on your behalf.
We will not (and do not sell your data).
How long we keep your data
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Business critical information will always need to be communicated to you as long as you remain a member.
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain in the first instance to our information officer via firstname.lastname@example.org, if not satisfied you may refer the matter to the Information Commissioner’s Office https://ico.org.uk/
Protecting your data, privacy and personal information is very important to Alive with Flavour.
When visiting Alive with Flavour's website at https://www.alivewithflavour.com/ (our “Website”) or using any of the services offered via the Website, you will be asked to indicate you acknowledge and, where applicable, consent to the practices described in this policy.
Our Website contains links to third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third party websites.
Information we may collect
We may collect and process the following data about you:
1. INFORMATION THAT YOU PROVIDE TO US
You will be asked to provide us with your information when you:
fill in forms on our Website, or correspond with us by phone, email or otherwise;
register to use our Services;
use the Website or Services;
report a problem with our Website or Services; or
complete any surveys we ask you to fill in (although you do not have to respond to these if you do not want to).
The information you will be asked to provide to us for these purposes will include first name, last name, email address, password, postal address, phone number
How we use your information and justification of use.
Use of personal information under EU data protection laws must be justified under one of a number of legal “grounds”. These are the principal grounds that justify the use of your information by Alive with Flavour:
Consent: where you have consented to use of your information (you are providing explicit, informed, freely given consent, in relation to any such use and may withdraw your consent in the circumstance detailed below by notifying us);
Contract performance: where your information is necessary to enter into or perform a contract with you;
Legal obligation: where we need to use your information to comply with legal obligations;
Legal claims: where your information if necessary to defend, prosecute or make a claim against you or a third party.
In respect of the use of the Services, we use information held about you (and information about others that you have provided us with) in the following ways:
1/ First name, surname, email phone number
Uses: To provide you with access to our Services and any other information which you request from us and to notify you of changes to our Services
Use Justification: Contract performance, legitimate interest (to provide all users with updated information in the event the Services change)
2/ First name, email, phone number
Uses: To send communications as part of the Service
Use Justification: Legitimate interest (to ensure the database is accurate and up to date and communicate with users)
We will not sell your personal data (or any other data you provide us with) to third-parties
Where we store your personal information
The personal data that we collect from you (including email addresses that form part of our prospective marketing database) is processed and stored on our secure computing devices in the UK